Canon image runner 2535 Guide de l'utilisateur télécharger pdf (Page 192)

Self-diagnostic Display

6-25

Troubleshooting

# 0841

Cause An error occurred when sending SSL-encrypted data because the machine and

the mail server do not have a common encryption algorithm.

Remedy 1 Disable data transmissions using SSL encryption by setting <Allow SSL (SMTP

Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up the

Machine for Your Network Environment,” in the System Settings Guide.)

Remedy 2 Change the mail server settings to add a common encryption algorithm that is

available both on the machine and the mail server.

# 0842

Cause 1 An error occurred when sending SSL-encrypted data because the mail server

requested a client certification. (A client certification is unsupported on the

machine.)

Remedy 1 Change the mail server settings not to request a client certificate.

Remedy 2 Disable data transmissions using SSL encryption by setting <Allow SSL (SMTP

Send)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up the

Machine for Your Network Environment,” in the System Settings Guide.)

Cause 2 The machine detected a problem with the SSL server certificate and the

communication failed.

Remedy Check the SSL server certificate. For information on the certificate verification,

see Chapter 4, “Customizing Settings,” in the Remote UI Guide.

# 0844

Cause POP authentication failed and a transmission error occurred due to

SSL-encrypted communication error when using POP before SMTP.

Remedy 1 Check the settings for SSL-encrypted communications on the POP server.

Remedy 2 Disable SSL-encryption for communications with the POP server by setting

<Allow SSL (POP)> in the E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting

up the Machine for Your Network Environment,” in the System Settings Guide.)

Remedy 3 Disable POP before SMTP by setting <POP Authentication before Send> in the

E-mail/I-Fax setting to ‘Off’. (See Chapter 3, “Setting up the Machine for Your

Network Environment,” in the System Settings Guide.)

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Canon image runner 2535 Guide de l'utilisateur Page 192