Identifying and Isolating Problems
6-6
Troubleshooting
6
There is a wait time while making prints.
Cause 1 A certain wait time is required to resume printing when you continue to make
copies after copying on A4R, A5, or A5R paper.
Remedy Use Special Mode S to reduce the wait time for your next job. (See “Reducing
Wait Time for the Next Job,” on p. 6-56.)
Cause 2 The machine is printing in the Rotate + Collate mode.
Remedy Use the Rotate Collate Adjustment Mode to give priority to speed over image
quality. (See “Adjusting Output Speed in the Rotate + Collate Mode,” on
p. 6-57.)
Black streaks appear on the original after passing through the feeder.
Cause The feeder scanning area/rollers are dirty.
Remedy Clean the feeder scanning area and rollers. (See “Feeder Scanning Area and
Rollers,” on p. 5-31, and “Automatic Feeder Cleaning,” on p. 5-34.)
Some keys are missing in the on-screen keyboard.
Cause If the Language Switch setting is set to ‘On’, some characters are restricted and
cannot be entered.
Remedy Set the Language Switch setting to ‘Off’ to allow entry by all characters. (See
“Changing the Language on the Display,” on p. 3-24.)
The optional equipment attached to the machine is not displayed on
the printer driver.
Cause The printer configuration has not been updated since the printer driver
installation.
Remedy If the machine is connected to a networked Windows computer, update the
printer configuration by clicking [Get Device Status] on the Device Settings
sheet of the printer driver. (If the machine is shared with other network users via
a print server, the Canon Driver Information Assist Service must be installed in
the server computer.) If the machine is used as a local printer (connected to an
LPT port, USB port, etc.), manually set the printer configuration. (See the
Printer Driver Installation Guide.)
For instructions on how to check or change the printer configuration of the
printer driver on a Macintosh computer, see the Mac Printer Driver Installation
Guide.
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