1Printer OperationsTroubleshooting2Be sure to read " Safety Precautions" in the fi rst booklet, Printer Operations. Basic GuideRead this man
10TroubleshootingColors in printed images are uneven Line Drawing/Text is selected when printing images in many solid colors.You are printing on pa
11TroubleshootingThe length of printed images is inaccurateTo ensure the feed amount matches the paper size, select Print Length in Feed Priority
12TroubleshootingPhenomenon Cause Corrective ActionLines are misaligned The Printhead alignment is not adjusted.Adjust the Printhead alignment
13TroubleshootingCannot Print Over NetworkPhenomenonCannot print over a TCP/IP networkMake sure the printer's IP address is configured correctly.
14TroubleshootingCannot print over a NetWare networkMake sure the printer's NetWare settings are configured correctly. In particular, make sure a
15TroubleshootingHP-GL/2 ProblemsPhenomenonHP-GL/2 printing takes a long time. On the printer Control Panel , set Input Resolution to 300dpi
16TroubleshootingOther ProblemsPhenomenonYou suddenly hear the tone for ink agitation•At regular intervals, to ensure optimal printing quality, the in
17TroubleshootingPhenomenon Cause Corrective ActionMessages advising to check the maintenance cartridge are not clearedThe printer consumes a lot of i
18If you cannot fi nd the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover. (→"Troubleshooting Wh
19If Roll Paper JamsIf the Cutter is on the left side, be sure to move it to the right. If the Cutter is on the left side when you turn the pr
2Paper ProblemsPhenomenonRoll paper cannot be inserted into the paper feed slotThe roll paper is warped. Straighten out curls and reload the roll.Cann
20If Roll Paper JamsAlways move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn o
21If you cannot fi nd the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover. (→"Troubleshooting Wh
22If a Sheet JamsAlways move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on t
23If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper. We recommend cleaning the Platen after borderless
24If Paper is SoiledDo not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c).•If the Cleaning Brush is dirty,
25You can specify a number of pages in the printer's Noz. Check Freq. menu for automatic nozzle checking and cleaning every time you fi nish p
26If advanced adjustment does not improve printing results, or if you are using special paper, try manual adjustment.• (→"Manual Straightening of
27If Vertical Lines are Warped or Colors are Misaligned1234567Load the paper.Press the Menu button to display MAIN MENU .Press ▲ or ▼ t
28When using highly transparent media not compatible with Auto Band Adj. , you must adjust the feed amount manually. (→, If Line Length Does Not M
29If Banding Occurs34567Press ▲ or ▼ to select Adjust Printer , and then press the ► button.Press ▲ or ▼ to select Auto Band A
3TroubleshootingPrinting Does Not StartPhenomenonThe Data lamp on the Control Panel does not light upThe printer does not respond even if print jobs a
30Use paper of the same type and size for adjustment as you will use for printing.•If you have selected Easy Settings on the printer, follow these
31If Line Length Does Not MatchA test pattern is printed in black when you choose A:High or in magenta if you choose B:Standard/Draft .•To canc
32Error messagesCheck the message and take the appropriate action. Before borderless printing, move the blue platen switch. • Blue platen switch
33Error Messages Printhead error • Problem with Printhead • Regular printing is selected, but a roll is loaded. • Rel lever is in wrong p
34Error MessagesError Message Cause Corrective Action GARO Wxxxx (x represents a number)There is a problem with the print job.Try printing again, u
35Error MessagesError Message Cause Corrective Action Top cover is open. The printer has detected that the Top Cover is open.Open the Top Cove
36Error MessagesError Message Cause Corrective Action This type of paper is not compatible with HP-GL/2. The printer has received a HP-GL/2 print jo
37Error Messages This paper cannot be used. Paper that is too large for the printer has been loaded.Lift the Release Lever and load paper of th
38Error MessagesError Message Cause Corrective Action Borderless printng not possible. Lift release lever and reload the paper. Because paper exp
39Error MessagesError Message Cause Corrective ActionThe print job received specifies a type or width of paper that is not compatible with borderless
4TroubleshootingThe printer stops during a print jobPhenomenonThe printer ejects blank, unprinted paperThis operation is normal.Print a test pattern t
40Error MessagesError Message Cause Corrective Action Problem with Printhead The Printhead nozzles are becoming clogged.If printing is faint, cl
41Error Messages Cannot adjust printhead. The Printhead nozzles are clogged.Execute Auto Head Adj. again, as follows.Press the Online bu
42Error MessagesError Message Cause Corrective Action Rewinding error. There is some foreign object near the Media Take-up Unit sensor and the
43Error Messages Insert the maintenance cartridge. The Maintenance Cartridge is not installed.Install the Maintenance Cartridge . No Maintena
44Error MessagesError Message Cause Corrective Action The paper is too small. When the Detect Mismatch menu is set to Pause , the paper load
45Error MessagesError Message Cause Corrective Action Paper loaded askew. Paper is loaded askew. Follow these steps to reload the roll.Lift the Re
46Error Messages Paper size not detected. Paper has been loaded askew, or warped paper has been loaded.Follow these steps to reload the roll.Lift t
47Error MessagesError Message Cause Corrective Action Papr Type Mismatch When the Detect Mismatch menu is set to Pause , the type of paper l
48Error MessagesError Message Cause Corrective Action Roll printing is selected. You have attempted to print a job sent from a computer or a test p
49Error MessagesError Message Cause Corrective Action The roll feed unit is loose. The Roll Unit is detached from the printer.Push the Roll Uni
5TroubleshootingProblems with the Printing QualityPhenomenonPrinting is faint3.4.1.2.You may be printing on the wrong side of the paper.During borderl
50aAppleTalk ... 14bBanding ...
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6TroubleshootingPhenomenonCause Corrective ActionPaper rubs against the printhead1.2.The type of paper specified in the printer driver does not match
7TroubleshootingPhenomenon Cause Corrective Action1.2.When printing on CAD Tracing Paper or film-based media, choose a VacuumStrngth setting o
8TroubleshootingPhenomenonCause Corrective ActionPrinted colors are inaccurateThe Platen has become soiled due to printing on the Platen becau
9TroubleshootingPhenomenon Cause Corrective ActionThe Printhead is out of alignment. Adjust the Printhead alignment.Make sure the same type of
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