Canon PIXMA MG7140 Manuel d'utilisateur

MG7100 seriesOnline ManualTroubleshooting English

Problems with the Machine While Using with NetworkThe Machine Stopped Working SuddenlyInk Remaining Level Is Not Displayed on Printer Status Monitor o

Scanned Image Is Enlarged (Reduced) on the ComputerMonitorCheck 1: Change the display setting in the application.Refer to the application's manua

Software ProblemsThe E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client101

The E-mail Client You Want to Use Does Not Appear inthe Screen for Selecting an E-mail ClientCheck: Check that the e-mail client's MAPI is enable

Problems with the MachineThe Machine Cannot Be Powered OnThe Machine Turns Off UnintendedlyCannot Connect to Computer with a USB Cable ProperlyCannot

The Machine Cannot Be Powered OnCheck1 Touch the ON button.Check2 Make sure that the power plug is securely plugged into the power cordconnector of th

The Machine Turns Off UnintendedlyCheck Deactivate the setting to turn the unit off automatically.The machine turns off automatically according to the

Cannot Connect to Computer with a USB Cable ProperlyPrinting or Scanning Speed Is Slow/Hi-Speed USB Connection Does NotWork/"This device can perf

Cannot Communicate with the Machine with USB ConnectionCheck1 Make sure that the machine is turned on.Check2 Make sure that the USB cable is connected

The Display on the Touch Screen Cannot Be Seen At All• If the POWER lamp is off:The machine is not powered on. Connect the power cord and touch the ON

An Unintended Language Is Displayed on the Touch ScreenSelect the language you want to be displayed according to the following procedure.1. Touch the

The Machine Stopped Working SuddenlyCannot Communicate with the Machine After the Network Settings Are ChangedCannot Communicate with the Machine over

Cannot Remove a Memory CardContact the service center.Important• Never attempt to remove a memory card using a thin stick or tweezers. Doing so may da

Print Head Holder Does Not Move to the Position for ReplacingCheck1 Is the POWER lamp off?Check if the POWER lamp is lit.The print head holder will no

Printer Status Monitor Is Not DisplayedCheck Is the printer status monitor enabled?Make sure that Enable Status Monitor is selected on the Option menu

If the Output Tray Extension Comes OffIf the output tray extension comes off, the paper output tray is not closed properly.Note• The output tray exten

Problems with Installation/DownloadingCannot Install the MP DriversEasy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not AppearHow to U

Cannot Install the MP Drivers• If the installation does not start even after the Setup CD-ROM is inserted into your computer'sdisc drive:Start th

Note• The printer is not detected. Check the connection. may be displayed depending on thecomputer you use.Check1 Make sure that the USB cable is secu

Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX MenuDoes Not AppearIf Easy-WebPrint EX does not start up or its menu does not appear on Interne

How to Update MP Drivers in Network EnvironmentDownload the latest MP Drivers in advance.To obtain the latest MP Drivers, access our web site through

Uninstalling IJ Network ToolFollow the procedure below to uninstall IJ Network Tool from your computer.Important• Even if IJ Network Tool is uninstall

The wireless channel to be used may be limited depending on wireless network devices installed in thecomputer. Refer to the instruction manual provide

About Errors/Messages DisplayedIf an Error OccursA Message Is DisplayedError Message Appears on a PictBridge (Wireless LAN) Compliant Device120

If an Error OccursWhen an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshootingmessage is displayed autom

A Message Is DisplayedThis section describes some of the errors or messages.Note• A Support Code (error number) is displayed on the computer or on the

• The specified PDF file contains unprintable data. Some portions may not beprinted.PDF file which contain lot of graphics or hi-resolution images may

1. Log on as a user account with administrator privilege.2. Select items as shown below.• In Windows 8, select Control Panel from the Settings charm o

• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to thecomputer, and try printing again. If printing s

The Inkjet Printer/Scanner/Fax Extended Survey Program Screen IsDisplayedIf the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a con

◦ In Windows 8, select Control Panel from the Settings charm on Desktop > Programs >Programs and Features.◦ In Windows 7, or Windows Vista, sele

Error Message Appears on a PictBridge (Wireless LAN) CompliantDeviceThe following are the possible errors that may occur when printing directly from a

"Printer coveropen"Close the operation panel on the machine."Waste tankfull"/"Ink absorberfull"The ink absorber is nearl

Check3 When using wireless LAN, make sure that access control is not set to theaccess point.For the procedures to connect an access point and set it u

If You Cannot Resolve the ProblemIf you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller ofthe machin

Support Code List(MG7110, MG7120, MG7140, MG7150, MG7160, MG7170, MG7180)The support code appears on the touch screen and the computer screen when an

6941 6942 6943 6944 6945 69466B10 6B20 • A000 to ZZZZB200 C000 About the support code for paper jam, you can also refer to Support Code

Support Code List (When Paper Is Jammed)If the paper is jammed, remove it following the procedure appropriate for each case.• If you can see the jamme

1300CausePaper is jammed in the paper output slot.ActionIf you can see the jammed paper at the paper output slot, remove the paper following the proce

1304CausePaper is jammed when performing automatic duplex printing.ActionIf the paper is jammed when performing automatic duplex printing, remove the

Note• Do not touch the inner parts of the machine.• If you cannot pull out the paper, open the paper output tray.4. Attach the transport unit cover.In

9. Attach the cassettes to the machine, then tap OK on the touch screen.If you cannot remove the paper or the paper tears inside the machine, or if th

1311CauseThe paper loaded in the cassette (upper) is jammed.ActionIf the paper loaded in the cassette (upper) is jammed, remove the paper following th

• If you cannot pull out the paper, open the paper output tray.4. Attach the transport unit cover.Insert the transport unit cover to the back of the m

Ink Remaining Level Is Not Displayed on Printer Status Monitor ofthe MachineUse the printer driver with bidirectional communication.Select Enable bidi

If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continuesafter removing the paper, contact the service

1312CauseThe paper loaded in the cassette (lower) is jammed.ActionIf the paper loaded in the cassette (lower) is jammed, remove the paper following th

If you were not able to remove the paper out in step 2:4.Detach the lower and upper cassettes.5.Pull out the paper slowly.6.If the paper protrudes fro

1313CauseThe paper is jammed as the machine pulled in the printed paper.ActionIf the paper is jammed as the machine pulled in the printed paper, remov

Note•Do not touch the inner parts of the machine.•If you cannot pull out the paper, open the paper output tray.4.Attach the transport unit cover.Inser

8.If the paper protrudes from the cassette, remove the paper, then reload it after aligning theedges of the sheets.Note•When reloading the paper, conf

Paper Is Jammed inside the MachineIf the jammed paper tears and you cannot remove the paper from the paper output slot or if the jammedpaper remains i

4.Hold the jammed paper with your hands.If the paper is rolled up, pull it out.5.Pull the paper slowly not to tear it, then pull the paper out.Keep an

• Does the piece of paper remain in the right side or the left side space (C) inside the machine?7.Close the operation panel slowly.All print jobs in

In Other CasesMake sure of the following:Check1 Are there any foreign objects around the paper output slot?Check2 Are the transport unit cover and the

Printing Speed Is SlowCheck1 The machine may be printing out or scanning a large job issued from anothercomputer.Check2 When using wireless LAN, make

1001CauseThere is no disc tray.ActionWhen printing on printable discs (BD/DVD/CD, etc.), use the disc tray supplied with this machine ("J" i

1002CausePrintable disc (BD/DVD/CD, etc.) is not set.ActionWhen printing on printable discs, use the disc tray supplied with this machine ("J&quo

1007CausePossible causes include the following.• There is no paper in the cassette (upper).• The paper source is incorrect.• Paper is not loaded prope

1008CausePossible causes include the following.• There is no paper in the cassette (lower).• The paper source is incorrect.• Paper is not loaded prope

1200CauseThe operation panel is open.ActionClose the operation panel and wait for a while.Do not close it while you are replacing an ink tank.154

1253CauseThe paper output tray did not open.ActionOpen the paper output tray, then tap OK on the touch screen.155

1310CauseThe size of paper may not be compatible with automatic duplex printing.ActionThe sizes of media suitable for auto duplex printing are A4, Let

1401CauseThe print head may be damaged.ActionContact the service center.157

1403CauseThe print head may be damaged.ActionContact the service center.158

1405CauseThe print head may be damaged.ActionContact the service center.159

Cannot Use the Card Slot via NetworkCannot Mount the Card SlotCannot Use the Card SlotCannot Access to the Card Slot Because of Some Security Settings

1410CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.160

1411CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.161

1412CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.162

1413CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.163

1414CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.164

1415CauseThe ink tank cannot be recognized.ActionOpen the operation panel and replace the ink tank which lamp is off.165

1600CauseIf the lamp on the ink tank is flashing, ink may have run out.ActionReplacing the ink tank is recommended.If printing is in progress and you

1660CauseThe ink tank is not installed.ActionInstall the ink tank.167

1680CauseSome ink tanks are not installed in the correct position. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed i

1681CauseMore than one ink tanks of the same color are installed. (The lamp on the ink tank flashes.)ActionConfirm that the ink tanks are installed in

Cannot Mount the Card SlotThe Available Drive Letter Cannot Be Selected on the Network Setup of the Card Slot ScreenThe Card Slot Cannot Be Mounted wi

1683CauseThe remaining ink level cannot be correctly detected. (The lamp on the ink tank flashes.)ActionReplace the ink tank and close the operation p

1684CauseThe ink tank cannot be recognized.ActionPrinting cannot be executed because the ink tank may not be installed properly or may not be compatib

1688CauseThe ink has run out. (The lamp on the ink tank flashes.)ActionReplace the ink tank and close the operation panel.Printing under the current c

1700CauseThe ink absorber is almost full.ActionTap OK on the touch screen to continue printing. Contact the service center.173

1701CauseThe ink absorber is almost full.ActionTap OK on the touch screen to continue printing. Contact the service center.174

1710CauseThe ink absorber is almost full.ActionTap OK on the touch screen to continue printing. Contact the service center.175

1711CauseThe ink absorber is almost full.ActionTap OK on the touch screen to continue printing. Contact the service center.176

1830CauseA certain period of time has elapsed while disc label printing is in progress.ActionIf a certain period of time has elapsed while disc label

1850CauseThe inner cover (the cover of the disc tray) is closed.ActionOpen the inner cover with the operation panel closed, attach the disc tray prope

1851CauseThe inner cover (the cover of the disc tray) is open.ActionWhen printing other than disc label printing is started, close the inner cover.Clo

4. When the "canon_memory" icon appears, right-click the icon, then select MapNetwork Drive.5.Select the drive letter, then click Finish.1

1855CauseThe inner cover (the cover of the disc tray) has been closed.ActionOpen the inner cover with the operation panel closed, then tap OK on the t

1856CauseThe inner cover (the cover of the disc tray) has been opened.ActionWhile printing other than disc label printing, close the inner cover.Close

1857CauseThe inner cover (the cover of the disc tray) is open when starting disc label printing.ActionWhen starting disc label printing, close the inn

1858CauseThe inner cover (the cover of the disc tray) is open after replacing the ink tank.ActionAfter replacing the ink tank, close the inner cover a

2100CausePaper larger than the paper size in the print settings is loaded.ActionCheck the size of the loaded paper, then tap OK on the touch screen of

2101CausePaper smaller than the paper size in the print settings is loaded.ActionCheck the size of the loaded paper, then tap OK on the touch screen o

2102CauseThe machine has detected that the paper has been fed aligned to one side.ActionLoad the paper into the center of the cassette, then slide the

2103CauseThe machine cannot detect the paper size.ActionTouch the machine's Stop button to dismiss the error, then try to print again.If this err

2500CauseThe cause of following may have occurred the failure of Automatic Print Head Alignment.• Print head nozzles are clogged.• The paper of size o

2700CauseSome errors occurred while copying and a certain time passed.ActionTap OK on the touch screen to dismiss the error, and try to copy again.189

Cannot Access to the Card Slot Because of Some SecuritySettings on the ComputerCheck1 Make sure that Read/write attribute in Device user settings unde

4100CauseThe specified data cannot be printed.ActionWhen you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computerscreen, m

4101CauseThe machine does not support the paper size you specified.ActionTouch the Stop button, specify the proper paper size, then print again.If you

4103CauseCannot perform automatic duplex printing with the current paper size setting.ActionTouch the machine's Stop button, to cancel printing.T

5011CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5012CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5100CausePrinter error has occurred.ActionCancel printing, and turn off the machine. Then clear the jammed paper or protective material that isprevent

5101CausePrinter error has occurred.ActionRemove the protective material that is preventing the print head holder from moving, turn the machine off,an

5200CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5400CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5B00CausePrinter error has occurred.ActionContact the service center.199

ContentsTroubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Problems with Network C

2. Click Advanced settings.If the User Account Control screen is displayed, click Yes.3. Select and right-click Inbound Rules, then select New Rule.If

5B01CausePrinter error has occurred.ActionContact the service center.200

5B10CausePrinter error has occurred.ActionContact the service center.201

5B11CausePrinter error has occurred.ActionContact the service center.202

5C00CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

5C20CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6001CausePrinter error has occurred.ActionIf the paper output tray is closed, open it.Turn off the machine, and unplug the power cord of the machine f

6002CausePrinter error has occurred.ActionIf the paper output tray is closed, open it.Turn off the machine, and unplug the power cord of the machine f

6500CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6502CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

2. Click the Computer Name tab, then click Change.3. Change the workgroup name to "WORKGROUP", then click OK.Check6 Disconnect the network d

6800CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6801CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6900CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6901CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6902CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6910CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6911CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6920CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6921CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6930CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Use the Card SlotCheck1 Is the icon of the card slot displayed?To use the card slot over network, you have to mount the card slot as the networ

6931CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6932CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6933CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6934CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6935CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6936CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6937CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6938CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6940CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6941CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Use the Machine on Replacing an Access Point orChanging Its settingsWhen you replace an access point, perform network setup of the machine agai

6942CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6943CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6944CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6945CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6946CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6B10CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

6B20CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

B200CauseAn error requiring you to contact the service center has occurred.ActionTurn off the machine, and unplug the power cord of the machine from t

C000CausePrinter error has occurred.ActionTurn off the machine, and unplug the power cord of the machine from the power supply.Plug the machine back i

Cannot Detect a Machine on a NetworkCannot Detect the Machine When Setting up Network CommunicationThe Machine Cannot Be Detected in the Wireless LANT

Cannot Detect the Machine When Setting up NetworkCommunicationIf the machine could not be detected on the network when setting up the network communic

Cannot Detect the Machine during Wireless LAN Setup: Check 1Are the machine and network device (router, access point, etc.) turned on?Make sure that t

Cannot Detect the Machine during Wireless LAN Setup: Check 2Is the wireless LAN setting of the machine enabled?Make sure that the Wi-Fi lamp of the ma

Cannot Detect the Machine during Wireless LAN Setup: Check 3Is the machine connected to the access point?By using the operation panel of the machine,

Cannot Detect the Machine during Wireless LAN Setup: Check 4Are the SSID of the access point connected to your computer and that ofthe machine the sam

Printing Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Cannot Detect the Machine during Wireless LAN Setup: Check 5Does the firewall function of your security software or operation system forcomputer inter

Cannot Detect the Machine during Wireless LAN Setup: Check 6Check the settings of the access point.Check the settings of the access point for the netw

Cannot Detect the Machine during Wired LAN Setup: Check 1Is the LAN cable connected, and are the machine and the router turned on?Make sure that the L

Cannot Detect the Machine during Wired LAN Setup: Check 2Are the computer and the router configured and can the computer connectto the network?Make su

Cannot Detect the Machine during Wired LAN Setup: Check 3Is the wired LAN setting of the machine enabled?By using the operation panel of the machine,

Cannot Detect the Machine during Wired LAN Setup: Check 4Is the machine connected to the router?By using the operation panel of the machine, make sure

Cannot Detect the Machine during Wired LAN Setup: Check 5Does the firewall function of your security software or operation system forcomputer interfer

Cannot Detect the Machine during Wired LAN Setup: Check 6Check the settings of the router.Check the settings of the router for the network connection

The Machine Cannot Be Detected in the Wireless LANCheck1 Make sure that the machine is turned on.Check2 Is Change wireless/wired in LAN settings under

Check12 Make sure that Enable bidirectional support is selected in the Ports sheet ofthe properties dialog box of the printer driver.Check13 Make sure

Item Is Placed Correctly, but the Scanned Image Is Slanted. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99Scanned Image Is Enlarged (Red

The Machine Cannot Be Detected in the Wired LANCheck1 Make sure that the machine is turned on.Check2 Is Change wireless/wired in LAN settings under De

Other Problems with NetworkForgot an Access Point Name, SSID, or a Network KeyThe Message Is Displayed on the Computer Screen During SetupThe Admin Pa

Forgot an Access Point Name, SSID, or a Network KeyCannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot theWEP/WPA/WPA2

The Message Is Displayed on the Computer Screen During SetupThe Enter Password Screen Is Displayed During SetupThe Screen for Setting the Encryption I

The Admin Password Set to the Machine Was ForgottenInitialize the LAN settings.How to Restore the Machine's Network Settings to Factory DefaultAf

Checking Information about the NetworkChecking the IP Address or the MAC Address of the MachineChecking the IP Address or the MAC Address of the Compu

ping XXX.XXX.XXX.XXX"XXX.XXX.XXX.XXX" is the IP address of the target device.If the communication is available, a message such as the follow

Packets Are Sent SteadilyWhile IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check whether it cancommunicate with th

Date Modified of Files Changes When Saving Them on the MemoryCard over NetworkCheck Does IJ Network Scanner Selector EX run?If you write files to a me

How to Restore the Machine's Network Settings to Factory DefaultImportant• Note that initialization erases all network settings on the machine, a

1002. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1511007. . . .

Problems with PrintingPrinting Does Not StartPaper JamsPaper Does Not Feed Properly/"No Paper" Error OccursCannot Print on the Disc LabelCan

Printing Does Not StartCheck1 Make sure that the power plug is securely plugged in, then touch the ON buttonto turn the machine on.While the POWER lam

Note• To make the machine the one selected by default, select Set as Default Printer.Check7 Configure the printer port appropriately.Make sure that th

If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from ourwebsite.Check8 Is the size of the print data ex

Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate actiondescribed in the message.• When a Sup

Paper Does Not Feed Properly/"No Paper" Error OccursCheck1 Make sure that paper is loaded.Loading PaperCheck2 Make sure of the following whe

Check7 Clean the paper feed roller.Cleaning the Paper Feed RollerNote• Cleaning the paper feed roller will wear the roller, so perform this procedure

Cannot Print on the Disc LabelDisc Label Printing Does Not StartDisc Tray Does Not Feed ProperlyDisc Tray JammedDisc Label Printing Does Not StartChec

Cannot Print Properly with Automatic Duplex PrintingCheck1 Is the setting for automatic duplex printing selected?Make sure that the Duplex Printing an

Copying/Printing Stops Before It Is CompletedCheck1 Is the inner cover (the cover of the disc tray) opened while printing on paper?Close the inner cov

2101. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1852102. . . .

Problems with Printing QualityPrint Results Not SatisfactoryInk Is Not Ejected60

Print Results Not SatisfactoryIf the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm thepaper and p

See also the sections below:Cannot Print to End of JobPart of the Page Is Not PrintedNo Printing Results/Printing Is Blurred/Colors Are Wrong/White St

Cannot Print to End of JobCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the printing data with

Part of the Page Is Not PrintedCheck When performing automatic duplex printing, the reason below is possible.When performing automatic duplex printing

No Printing Results/Printing Is Blurred/Colors Are Wrong/WhiteStreaks No Printing Results Printing Is Blurred Colors Are Wrong White Streaks65

Check1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Check the status of ink tanks. Replace the ink tank i

Clean the platen glass.Cleaning the Platen Glass and Document CoverCheck7 Make sure that the original is properly loaded on the platen glass.Loading O

Lines Are MisalignedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Perform Print Head Alignment.If p

Line Does Not Print or Prints PartiallyCheck1 Is the Page Layout Printing performed or the Binding margin function used?When the Page Layout Printing

6930. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2196931. . . .

Image Does Not Print or Prints PartiallyCheck1 Select the setting not to compress the printing data.If you select the setting not to compress the prin

Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper CurlsCheck1 Did you confirm the paper and print quality settings?Print

Paper Is Smudged/Printed Surface Is Scratched Paper Is SmudgedThe Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is ScratchedCh

1. Roll up the paper in the opposite direction to the paper curl as shown below.2. Check that the paper is now flat.We recommend printing curl-correct

If you are using plain paper to print images with high intensity, the paper may absorb too much ink and becomewavy, causing paper abrasion.• When prin

Back of the Paper Is SmudgedCheck1 Did you confirm the paper and print quality settings?Print Results Not SatisfactoryCheck2 Is the paper feed roller

Vertical Lines Are Printed on the Sides of the PrintoutCheck Is the size of the loaded paper correct?The vertical lines may be printed in the margin i

Colors Are Uneven or Streaked Colors Are Uneven Colors Are StreakedCheck1 Did you confirm the paper and print quality settings?Print Results Not Satis

If Print Head Deep Cleaning does not resolve the problem, the print head may be damaged. Contact theservice center.Check3 Perform Print Head Alignment

Ink Is Not EjectedCheck1 Has the ink run out?Check the Support Code on the touch screen and take the appropriate action to resolve the error.Support C

TroubleshootingThe Machine Cannot Be Powered OnPrinting Does Not StartPaper Does Not Feed Properly/"No Paper" Error OccursPrint Results Not

Problems with ScanningProblems with ScanningScan Results Not SatisfactorySoftware Problems80

Problems with ScanningScanner Does Not WorkScanGear (Scanner Driver) Does Not StartError Message Appears and the ScanGear (Scanner Driver) Screen Does

Scanner Does Not WorkCheck 1: Make sure that your scanner or printer is turned on.Check 2: Connect the USB cable to a different USB port on thecompute

ScanGear (Scanner Driver) Does Not StartCheck 1: Make sure that MP Drivers is installed.If not installed, install MP Drivers from the Setup CD-ROM or

Error Message Appears and the ScanGear (ScannerDriver) Screen Does Not AppearCheck 1: Make sure that your scanner or printer is turned on.Check 2: Tur

Cannot Scan Multiple Items at One TimeCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Che

Cannot Scan Properly with Auto ScanCheck 1: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)Check 2: Multip

Slow Scanning SpeedCheck 1: To view the image on a monitor, set the outputresolution to around 150 dpi. To print, set it to around 300 dpi.ResolutionC

"There is not enough memory." Message Is DisplayedCheck 1: Exit other applications and try again.Check 2: Reduce the resolution or output si

Computer Stops Operating during ScanningCheck 1: Restart the computer, reduce the output resolution inScanGear (scanner driver) and scan again.Refer t

Problems with Network CommunicationProblems with the Machine While Using with NetworkCannot Detect a Machine on a NetworkOther Problems with Network9

Scanner Does Not Work after Upgrading WindowsCheck: Disconnect the USB cable, then uninstall (delete) andreinstall MP Drivers and IJ Scan Utility.• St

NoteIn Windows 7 and Windows Vista, a confirmation/warning dialog box mayappear when installing, uninstalling, or starting up software.This dialog box

Scanned Image Does Not OpenCheck: If the data format is not supported by the application,scan the image again and select a popular data format such as

Scan Results Not SatisfactoryScan Quality (Image Displayed on the Monitor) Is PoorScanned Image Is Surrounded by Extra White AreasCannot Scan at the C

Scan Quality (Image Displayed on the Monitor) Is PoorCheck 1: Increase the scanning resolution if the image isjagged.ResolutionCheck 2: Set the displa

Correction, etc. in Image Settings on the Advanced Mode tab ofScanGear.Refer to "Image Settings" for your model from Home of the Online Manu

Scanned Image Is Surrounded by Extra White AreasCheck: Specify the scan area.Click (Auto Crop) in whole image view of ScanGear (scanner driver) to au

Cannot Scan at the Correct SizeCheck: Make sure that the items are placed correctly.Placing Items (When Scanning from a Computer)97

Position or Size of the Image Cannot be DetectedCorrectly When Scanning from the Operation PanelCheck 1: Make sure that the items are placed correctly

Item Is Placed Correctly, but the Scanned Image IsSlantedCheck: When Document or Magazine is selected for the itemtype, deselect the Correct slanted t